Terms of Service
1. Parties and acceptance
These Terms of Service are between Cop Inc. ("we", "us" or "our") and you, or the business you are authorized to represent. By explicitly accepting it while signed in, you agree to these obligations for orders accepted after that acceptance. Creating an account, opening this page or previously accepting payout or connection permissions does not constitute acceptance of this agreement. Existing contracts and mandatory law govern earlier transactions. This agreement supplements separately disclosed fee and payout terms; it does not introduce a new selling fee. The selling policies G1002 through G1009 linked below form part of this agreement. Your acceptance covers their accompanying version dated September 12, 2026; material changes require renewed acceptance. If a policy conflicts with this agreement, this agreement controls, subject to mandatory law.
2. Accurate offers and authentic goods
You must have the right to sell each item and supply authentic goods matching the offer. Keep reasonable sourcing and authenticity records and provide relevant evidence when we investigate a concern. Counterfeits, false provenance, misleading identifiers and altered evidence are prohibited. Accurately disclose the product, size, condition, included components, material defects, stock, price and any applicable return restrictions. A shared catalogue page or CIN does not certify your particular unit. Correct an inaccurate offer promptly and notify us of affected orders. Authenticity and intellectual property. Catalogue, condition and offer accuracy.
3. Direct shipping and customer information
You ship orders directly to buyers; we do not routinely authenticate or dispatch them. Fulfil the accepted offer within the handling and delivery commitments communicated at purchase, use suitable packaging, and provide accurate tracking when available. Do not mark an order shipped before handing it to the carrier. Promptly report inability to fulfil, loss or delivery problems. Use customer information only to fulfil the order, provide requested support and meet legal duties; do not use it for unrelated marketing or disclose it unnecessarily. Shipping and order fulfilment. Customer information and communications.
4. Returns and final-sale offers
Your disclosed policy governs ordinary change-of-mind returns, subject to applicable law. Honour any return period or free-return promise included in your offer. Retailer, resale and collectible offers may have different voluntary return conditions. Final-sale wording does not exclude a covered buyer-protection claim or a mandatory remedy for non-delivery, counterfeit, damaged, defective or materially misdescribed goods. Coordinate authorized returns using clear instructions and the correct destination. Do not require an unboxing video as a universal condition of protection. Returns, refunds and buyer-protection claims.
5. Buyer Protection
You agree to support Buyer Protection for eligible purchases completed through our checkout. The buyer claim window is 30 calendar days after delivery, or after the latest communicated delivery date for an undelivered order. Where no date was supplied, we review the circumstances without denying solely for that missing date. Mandatory consumer rights are preserved. Covered issues include non-delivery, counterfeit goods, damage, material differences from the offer, and an authorized or required refund not issued. Ordinary dissatisfaction with correctly described randomized collectible contents is not itself a covered problem. We may review and approve a claim and refund the buyer without waiting for your approval or reimbursement.
6. Your response and evidence
Respond to a claim-information request from us within two business days unless the notice allows longer. If evidence cannot reasonably be obtained in that time, explain why and request an extension before the deadline. Supply relevant order, delivery, sourcing or return records truthfully. We consider evidence from you and the buyer; a tracking status alone does not conclusively settle a disputed delivery. Failure to respond may result in a decision on the available evidence. Never pressure a buyer to withdraw a claim or waive legal rights as a condition of receiving a refund.
7. Refund responsibility and recovery
Where we approve a covered claim attributable to your offer or fulfilment, you owe Cop Inc. the amount we actually refund for the affected item, applicable taxes, attributable original shipping and reasonable covered return shipping. We provide an order-linked explanation and itemized amount. Refunds are based on amounts actually paid, not catalogue retail values; duplicate recovery is prohibited. We bear discretionary goodwill payments outside your obligations unless separately agreed. You authorize deduction of properly documented amounts owed under this agreement from funds otherwise payable to you, subject to applicable law and existing payout safeguards. If funds are insufficient, we may request payment by invoice with a stated due date. This agreement does not authorize a new automatic charge to a saved card or bank account. A payout already received does not extinguish an established reimbursement obligation.
8. Decisions and appeals
We send a decision with our reason and any reimbursement requested from you. You may request reconsideration within 30 calendar days of that notice by replying with the order number, the disputed amount and relevant evidence. This appeal period is separate from the buyer claim window. Your appeal does not delay an approved buyer refund. We review new evidence and correct a mistaken debit or reimbursement determination; if a deduction is reversed, the corresponding amount is credited or repaid. Contact help@cop.boutique for review or follow-up. Statutory rights and applicable contractual dispute rights remain available. Account review, restrictions and appeals.
9. Restrictions, changes and records
We may restrict an affected offer or selling privileges where reasonably necessary to address counterfeit goods, repeated non-fulfilment, fraud or material breaches, and will explain the reason and available review process unless disclosure is legally restricted. Closing an account does not remove obligations for existing orders. Material changes to this agreement require a new version and a new acceptance; you are not treated as having accepted merely because we publish a change. We retain the accepted bilingual document, its version and content hash, the signed-in account, acceptance time and language as evidence. The French and English texts describe the same obligations; mandatory language rights are preserved. Code of conduct. Product safety and prohibited goods.