Terms of Service
Last updated: October 27, 2026 (version 2026-10-27-v6)
1. Parties and acceptance
These Terms of Service are between Cop Inc. ("we", "us" or "our") and you, or the business you are authorized to represent. By explicitly accepting it while signed in, you agree to these obligations for orders accepted after that acceptance. Creating an account, opening this page or previously accepting payout or connection permissions does not constitute acceptance of this agreement. Existing contracts and mandatory law govern earlier transactions. When orders are charged, how they are sent to you and the payout schedule are set out in section 13. The selling fees, the onboarding offer and the monthly fee are set out in the sections “Selling fees”, “Onboarding offer” and “Monthly fee” and in the Fee schedule. The selling policies G1002 through G1009 linked below form part of this agreement. Your acceptance covers their accompanying version dated September 12, 2026; material changes require renewed acceptance. If a policy conflicts with this agreement, this agreement controls, subject to mandatory law.
2. Accurate offers and authentic goods
You must have the right to sell each item and supply authentic goods matching the offer. Keep reasonable sourcing and authenticity records and provide relevant evidence when we investigate a concern. Counterfeits, false provenance, misleading identifiers and altered evidence are prohibited. Accurately disclose the product, size, condition, included components, material defects, stock, price and any applicable return restrictions. A shared catalogue page or CIN does not certify your particular unit. Correct an inaccurate offer promptly and notify us of affected orders. Authenticity and intellectual property. Catalogue, condition and offer accuracy.
3. Direct shipping and customer information
You ship orders directly to buyers; we do not routinely authenticate or dispatch them. Fulfil the accepted offer within the handling and delivery commitments communicated at purchase, use suitable packaging, and provide accurate tracking when available. Do not mark an order shipped before handing it to the carrier. Promptly report inability to fulfil, loss or delivery problems. Use customer information only to fulfil the order, provide requested support and meet legal duties; do not use it for unrelated marketing or disclose it unnecessarily. Shipping and order fulfilment. Customer information and communications.
4. Returns and final-sale offers
Your disclosed policy governs ordinary change-of-mind returns, subject to applicable law. Honour any return period or free-return promise included in your offer. Retailer, resale and collectible offers may have different voluntary return conditions. Final-sale wording does not exclude a covered buyer-protection claim or a mandatory remedy for non-delivery, counterfeit, damaged, defective or materially misdescribed goods. Coordinate authorized returns using clear instructions and the correct destination. Do not require an unboxing video as a universal condition of protection. Returns, refunds and buyer-protection claims.
5. Buyer Protection
You agree to support Buyer Protection for eligible purchases completed through our checkout. The buyer claim window is 30 calendar days after delivery, or after the latest communicated delivery date for an undelivered order. Where no date was supplied, we review the circumstances without denying solely for that missing date. Mandatory consumer rights are preserved. Covered issues include non-delivery, counterfeit goods, damage, material differences from the offer, and an authorized or required refund not issued. Ordinary dissatisfaction with correctly described randomized collectible contents is not itself a covered problem. We may review and approve a claim and refund the buyer without waiting for your approval or reimbursement.
6. Your response and evidence
Respond to a claim-information request from us within two business days unless the notice allows longer. If evidence cannot reasonably be obtained in that time, explain why and request an extension before the deadline. Supply relevant order, delivery, sourcing or return records truthfully. We consider evidence from you and the buyer; a tracking status alone does not conclusively settle a disputed delivery. Failure to respond may result in a decision on the available evidence. Never pressure a buyer to withdraw a claim or waive legal rights as a condition of receiving a refund.
7. Refund responsibility and recovery
Where we approve a covered claim attributable to your offer or fulfilment, you owe Cop Inc. the amount we actually refund for the affected item, applicable taxes, attributable original shipping and reasonable covered return shipping. We provide an order-linked explanation and itemized amount. Refunds are based on amounts actually paid, not catalogue retail values; duplicate recovery is prohibited. We bear discretionary goodwill payments outside your obligations unless separately agreed. You authorize deduction of properly documented amounts owed under this agreement from funds otherwise payable to you, subject to applicable law and existing payout safeguards. If funds are insufficient, we may request payment by invoice with a stated due date. This agreement does not authorize a new automatic charge to a saved card or bank account. A payout already received does not extinguish an established reimbursement obligation.
8. Decisions and appeals
We send a decision with our reason and any reimbursement requested from you. You may request reconsideration within 30 calendar days of that notice by replying with the order number, the disputed amount and relevant evidence. This appeal period is separate from the buyer claim window. Your appeal does not delay an approved buyer refund. We review new evidence and correct a mistaken debit or reimbursement determination; if a deduction is reversed, the corresponding amount is credited or repaid. Contact seller-support@cop.boutique for review or follow-up. Statutory rights and applicable contractual dispute rights remain available. Account review, restrictions and appeals.
9. Restrictions, changes and records
We may restrict an affected offer or selling privileges where reasonably necessary to address counterfeit goods, repeated non-fulfilment, fraud or material breaches, and will explain the reason and available review process unless disclosure is legally restricted. Closing an account does not remove obligations for existing orders. Material changes to this agreement require a new version and a new acceptance; you are not treated as having accepted merely because we publish a change. We retain the accepted bilingual document, its version and content hash, the signed-in account, acceptance time and language as evidence. The French and English texts describe the same obligations; mandatory language rights are preserved. Code of conduct. Product safety and prohibited goods.
10. Content of your offers
You grant Cop a non-exclusive, royalty-free, worldwide licence, for as long as your offers are on Cop, to the images, text and information you provide for your offers, including through Marketplace Connect. This licence lets Cop reproduce and adapt them (format, cropping, translation); include them in the Cop catalogue, which is shared among sellers of the same product; show them on cop.boutique, in the Cop app and in Joa; and send them to Meta’s and Google’s advertising and shopping catalogues to advertise products offered on Cop. You confirm that you hold the necessary rights.
11. Videos and Instagram
If you connect an Instagram account, Cop reads only your own posts and never posts on your behalf. With your consent, Cop copies your reels, publishes them automatically in the Fil, matches items to them (your own offers first, but also, when you have no matching offer in stock, other sellers’ offers or similar items) and credits your Instagram account. The Terms for your videos (cop.boutique/ugc-terms) apply to these videos. You can hide a video, turn automatic publishing off or disconnect your account at any time; Cop then stops showing the videos concerned. While your account is connected, you authorise Cop to copy the videos from the connected account, store them on Cop’s servers and display them on Cop (in the Fil, on product pages and on your shop). After you disconnect, Cop removes them from Cop within 30 days.
12. Sales attribution
Cop may record that a sale came from a video in the Fil or from a creator’s link. This information is used to measure the Fil and, where applicable, to calculate a creator’s commission. Creator commissions are paid by Cop and are not deducted from your payouts.
13. Charge, order transmission and payouts
The buyer pays Cop. Their card is authorized when the order is placed and charged by Cop after review. An order is sent to you, and binds you, only after that charge. Before the charge, the buyer may change or cancel the order, themselves with Joa or through customer care; a change may remove an item from your offer or replace it with another seller’s offer, and the stock then reserved on your offer goes back on sale. No amount is owed to you for an order not sent to you. After an order is sent to you, a cancellation request made with Joa reaches you in the Message Center, like any other cancellation request (G1005, G1006). The selling fee is charged on the item price plus the shipping the buyer pays, tax excluded, and is deducted from your payout; a refund gives back the fee on the refunded amount. Your payouts are made through Stripe, no earlier than 7 days after delivery; if tracking does not confirm delivery, delivery is deemed to occur 14 days after shipment. Payouts may be held while a refund, claim or review is pending.
14. Selling fees
For each order sent to you, Cop keeps a selling fee calculated on the item price plus the shipping the buyer pays, taxes excluded, and deducts it from your payout. The rate for your account is set out in your Fee schedule (below) and shown in Seller Central. Card processing and payment fees are included in the selling fee; there is no listing fee, setup fee or per-item fee. A refund gives back the fee on the refunded amount. A rate negotiated in writing for your account or a product prevails over the schedule.
15. Onboarding offer
Unless your onboarding confirmation states otherwise, you pay no selling fee on your first $10,000 CAD in sales on Cop, counted from your account's activation on paid orders net of refunds. The order that crosses $10,000 is charged only on the part above it. The monthly fee is also waived until that amount is reached.
16. Monthly fee
After the onboarding offer, a monthly fee of $19.99 CAD plus applicable taxes applies, only for a 30-day billing period in which you made at least one sale on Cop that was shipped. No monthly fee is charged for a period without a sale. For a store connected through Shopify, the monthly fee is billed by Shopify on your Shopify invoice through the Cop Marketplace Connect app, after you approve the charge in Shopify; it is not deducted from your payouts.
17. Prices and promotions
You set your prices. For a Shopify-connected store, prices and stock are read from your Shopify store and kept in sync; Cop does not change your price. Cop may, at its own cost, run promotions, discount codes or free-shipping offers on items it sells; your payout and selling fee are then calculated as if the buyer had paid your full price. A promotion funded by you applies only if you choose to take part in it. Cop chooses which offer is shown first for a product according to price, delivery date, the buyer's location and seller performance.
18. Connecting your Shopify store
The Cop Marketplace Connect app reads your products, inventory, locations, shipping settings, store policies and fulfilments, and creates in your Shopify store the orders placed on Cop for your offers so you can fulfil them as usual. Cop uses this access only to list your offers, keep them up to date and transmit and track orders. You can uninstall the app at any time from your Shopify admin; your offers are then removed from Cop and synchronisation and billing stop. Orders already sent to you before uninstalling must still be fulfilled and are paid out under this agreement.
19. Taxes
Cop charges buyers the sales taxes that apply to each order at checkout. Where you are registered for GST/HST and QST, the taxes collected on your sales are paid to you with your payout and you remain responsible for reporting and remitting them, unless the law requires Cop, as a platform operator, to collect and remit them itself, in which case Cop does so and those taxes are not paid to you. Provide accurate registration numbers and keep them up to date. Taxes on Cop's fees are charged to you as required by law.
20. Term, exclusivity and ending
This agreement has no minimum term and is not exclusive: you may sell your products anywhere else, including on other marketplaces and your own website. You may stop selling on Cop at any time, without notice, by removing your offers, uninstalling the app or closing your account. Cop may end this agreement on 30 days' written notice, or immediately for counterfeit goods, fraud or another serious breach, giving its reason unless the law prevents it. Obligations relating to orders accepted before the end of the agreement, Buyer Protection, refund recovery and amounts owed survive its end; pending payouts are paid once the usual holding periods and any open claims are resolved.
21. Liability
Each party is responsible for its own acts. You are responsible for the products you sell, their authenticity, safety and compliance, the information in your offers and your rights to the content you provide, and you will indemnify Cop against third-party claims arising from them. Except for amounts owed under this agreement and to the extent permitted by law, neither party is liable for indirect or consequential losses, and Cop's total liability to you is limited to the fees you paid to Cop in the 12 months before the event giving rise to the claim. Nothing in this agreement limits liability for intentional or gross fault, or any right that cannot be excluded by law.
22. Special agreements
Cop and a seller may enter into a separate written agreement for specific terms, such as a negotiated rate or a brand partnership. That agreement prevails over this agreement to the extent of any conflict.
23. Changes, notices and governing law
We notify you by email at least 15 days before a change to the fees or to this agreement takes effect; a material change requires renewed acceptance, and you may stop selling before it applies. Notices to Cop are sent to seller-support@cop.boutique. This agreement is governed by the laws of Québec and the federal laws of Canada that apply there; the courts of the judicial district of Montréal have jurisdiction, subject to mandatory law. The French and English versions are equally authoritative.
24. Fee schedule
Selling fee, on the item price plus the shipping the buyer pays, taxes excluded: the rate shown for your account in Seller Central. Onboarding offer: 0% on your first $10,000 CAD in sales, monthly fee waived until then. Monthly fee: $19.99 CAD plus taxes, only in a 30-day period with a shipped sale on Cop (billed through Shopify for connected stores). Listing, setup and per-item fees: none. Card processing: included. Payouts: through Stripe, no earlier than 7 days after delivery.