Customer information and communications

This policy forms part of the Terms of Service and applies from your acceptance of the version that includes it. Mandatory rights remain preserved. Read the agreement

1. Permitted use

Use buyer information obtained through our platform only to fulfil the transaction, provide requested support and satisfy applicable legal obligations. Do not sell or rent it, add buyers to marketing lists without a separate lawful basis, or use it to solicit purchases outside our platform. Limit access to people and service providers who need it for those purposes.

2. Relevant messages

Keep messages factual, respectful and related to the order. Use the contact details or support channel supplied for that transaction. Do not send promotions, unnecessary repeated messages or requests for passwords, one-time login codes or complete payment-card details. A buyer must not be pressured to contact you outside the normal transaction process to preserve a refund right.

3. Safeguards and retention

Protect order exports, shipping labels and other customer records against unauthorized access. Do not publish buyer addresses or identification in reviews, public replies or listing images. Keep personal information only for as long as needed for the permitted purposes and applicable retention duties, then dispose of it securely. Share only the information necessary when requesting assistance from the carrier or us.

4. Incidents and requests

Promptly notify us if transaction data is exposed, lost or misused, and take reasonable steps to limit the incident. Cooperate on relevant privacy requests and required notifications. Do not send exposed credentials or unnecessary identity documents in a report; describe the issue and ask for an appropriate secure transfer method if sensitive evidence is needed.