Returns, refunds and buyer-protection claims
This policy forms part of the Terms of Service and applies from your acceptance of the version that includes it. Mandatory rights remain preserved. Read the agreement
1. Disclosed return policy
Clearly disclose your voluntary return conditions before purchase and honour them for that order. Retailer, resale and collectible items may have different change-of-mind rules. State any eligibility conditions and who pays return shipping without contradicting mandatory rights or Buyer Protection. You may not retroactively shorten an accepted return period or impose an undisclosed fee.
2. Covered buyer claims
Buyer Protection covers eligible purchases completed through our checkout for non-delivery, counterfeit goods, damage, material differences from the offer and an authorized or required refund not received. Buyers have 30 calendar days after delivery, or after the latest communicated delivery date for an undelivered order, to submit a claim. If no date was provided, we consider the circumstances without rejecting solely for that omission. Mandatory rights remain intact. Final sale does not remove this protection.
3. Responding and arranging a return
Respond to our information request within two business days unless the notice gives longer; request a reasonable extension if needed. Provide a correct return destination and clear instructions for an authorized return. Do not require an unboxing video in every case or make a covered remedy conditional on a review being removed. A buyer’s disappointment with correctly described randomized collectible contents alone is not a covered defect.
4. Refund decision and your responsibilities
We can approve and fund an eligible refund without waiting for your approval. Documented reimbursement for claims attributable to you, permitted deductions, invoices and the prohibition on duplicate recovery follow the Terms of Service. This policy adds no automatic card or bank debit authority. You may request reconsideration within 30 calendar days of the decision notice; that review does not delay an approved buyer refund. Contact help@cop.boutique with the order and relevant evidence.